Why Presponse?
The Benefits Are Obvious
- You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
- You’ll experience faster performance and fewer glitches. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
- You’ll feel as though you have an in-house IT department–without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
- You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office.
- You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
- You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep!But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
- You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information
- You’ll stop annoying spam, pop-ups, and spy-ware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
Frequently Asked Questions
If I sign up for this program, what is my commitment?
We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for a limited time, we are offering a 60 day FREE trial to allow you to test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice.
Will you guarantee that I won’t have any technical problems or downtime?
No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are an All Inclusive Level Client, we will resolve any computer network problems without billing you additional fees.
If you are able to access my systems remotely what’s to stop you from accessing our confidential information?
First of all, we have a reputation to protect. We have not survived almost 20 years in the IT business by being careless with client data. Secondly, if we have a need to access your systems remotely we will do so with your permission. Our work is done in the presence of anyone who wishes to watch, just as it would be if we were working on-site. Our system also creates extensive logs of all access to client systems.”
Why should I choose this service over a traditional support contractor billing by the hour?
Number one reason…unpredictable costs. Why pay for downtime when you can pay less for uptime? Consider the fact that we can resolve about 80% of your problems remotely within 22 minutes. A traditional on-site support call takes, on average, four hours to resolve the same problem. You probably aren’t billed four hours by the contractor but you are certainly down for that length of time. Downtime accounts for roughly 60% of your IT costs. The value of the proactive management approach becomes apparent.
What if I need someone to visit us onsite?
In order to keep our costs low we must attempt to resolve your problem remotely first. If it is determined that an on-site service call is necessary then someone will be dispatched immediately. Please note that on-site work can also be included under your monthly flat rate bill by choosing a management plan that covers on-site services.
